Terms and Conditions

Matterhornweb – Dylan Warren

Status: September 2026

Scope

These General Terms and Conditions (GTC) govern the business relationship between Dylan Warren, 3930 Visp, Switzerland, e-mail: info@matterhornweb.ch, telephone: 079 238 05 36 (hereinafter «Matterhornweb») and customers (hereinafter «customer»).

The GTC apply to all services of Matterhornweb, in particular:

• Conception, design and creation of websites
• Programming and development of web applications
• Hosting and technical support
• Maintenance and updating of websites
• Domain services
• Setting up contact forms and e-mail functions
• Integration of booking, payment and shop systems
• Search engine optimization (SEO)
• Ongoing support and support
• Further individually agreed digital services.

Deviating agreements are binding only if they have been expressly agreed.

2. Conclusion of contracts

A contract is concluded as soon as the customer accepts an offer from Matterhornweb in writing or electronically or Matterhornweb begins providing the agreed services.

Individual offers, service descriptions and written agreements are governed by these GTC in the event of contradictions.

3. Services

The specific scope of services is determined by the respective offer, order confirmation or individual agreement.

Services not expressly agreed are not part of the order and can be charged separately.

Additional services may include:

• Additional subpages
• Additional changes
• Individual programming
• Texts, translations and images
• Special integrations
• Shop and booking functions
• Ongoing care and maintenance.

4. Customer's obligations of participation

The customer shall provide Matterhornweb with all information, texts, images, logos, access data and other content necessary for the fulfilment of the order in due time.

The customer is responsible for the fact that the contents provided by him may be used legally.

Delays due to lack of or late cooperation of the customer may extend the agreed delivery periods accordingly.

5. Contents and rights of third parties

The customer confirms that he has the necessary rights to use the content provided by him.

The customer is in particular responsible for the fact that used texts, images, videos, logos, trademarks and other content do not infringe any third-party rights.

Insofar as legally permissible, the customer shall indemnify Matterhornweb against legitimate claims of third parties based on content provided by the customer or expressly requested.

6. Design and wishes for change

Matterhornweb creates the website according to the agreed scope of services.

If a certain number of rounds of corrections or changes have been agreed, these are included in the price.

Any changes beyond this may be charged separately according to expenditure.

7. Acceptance and publication

After completion, the website is provided to the customer for inspection and release.

The customer must check the website within a reasonable period and notify any defects.

After explicit release or publication, the agreed service is generally deemed accepted, unless there are any material defects.

8. Prices and payment terms

The prices are based on the respective offer.

Invoices are due for payment within 30 days from the date of invoice without deduction unless otherwise agreed in the offer.

For larger projects, Matterhornweb can make partial payments or a down payment.

Recurring services such as hosting, maintenance or support are charged according to the agreed payment interval.

All prices are in Swiss francs (CHF). Any VAT will be shown separately, provided Matterhornweb is liable for VAT.

In the event of default of payment, Matterhornweb may suspend further service until the payment of the outstanding claims has been made after a reminder has been made.

9. Ongoing support and subscriptions

The individually agreed terms and deadlines for termination apply to ongoing services such as hosting, maintenance or support.

Unless otherwise agreed, ongoing support contracts with a notice period of 30 days may be terminated at the end of the agreed contract period.

Services already provided and incurred costs remain due even if they are terminated.

10. Hosting and external services

Matterhornweb may use external providers and technical services to provide its services.

This may include hosting providers, domain registrars, email services, databases, payment providers, booking systems, analysis and cloud services.

The availability and functioning of such third parties is partly outside the control of Matterhornweb.

11. Domain Names

If Matterhornweb takes over the registration or administration of a domain name, this is done on behalf of the customer.

The customer remains the owner of the domain unless otherwise expressly agreed.

Matterhornweb does not guarantee that a desired domain name is available or legally freely usable.

12. Maintenance and technical changes

Web technologies, browsers, hosting systems and external interfaces can change.

Matterhornweb is entitled to make technical adjustments necessary to maintain its functionality and safety.

Larger functional changes that are not covered by the agreed maintenance may be charged separately.

13. Availability

Matterhornweb strives to ensure the highest possible availability of the supported websites.

However, no guarantee of any availability can be given at any time.

In particular, interruptions may arise from maintenance, technical malfunctions, third-party failures, network disruptions, cyber attacks or force majeure.

14. Data protection

Matterhornweb processes personal data in accordance with the applicable data protection regulations.

For further information, see the privacy policy of Matterhornweb.

The customer remains responsible for the legal nature of the website he operates and the personal data he collects.

15. Liability

Matterhornweb is liable for damages according to the mandatory legal regulations.

As far as permitted by law, liability for indirect damages, consequential damages, lost profits or data losses is excluded.

Matterhornweb is not liable for damages that are caused exclusively by third-party providers, external services, content provided by the customer or changes made by the customer, unless Matterhornweb is responsible for this.

Liability for unlawful or grossly negligent conduct remains reserved.

16. Data backup

The customer is in principle himself responsible for securing important data and content in addition, unless a corresponding backup service has been expressly agreed.

If Matterhornweb offers backups, these do not constitute an absolute guarantee against data loss.

17. Intellectual property and rights of use

After complete payment, the customer receives the agreed usage rights to the content and work results created and paid for him to the agreed extent.

The Matterhornweb or the respective rights holders will retain their own software, templates, components, technical concepts and reusable components.

Open source software and third-party components are subject to the respective license terms.

The complete source code is transferred only if expressly agreed.

18. Reference use

Matterhornweb may in principle call and link completed websites as a reference in its portfolio, unless the customer expressly objects to this.

Customer logos, images or confidential information may be used for marketing purposes only with the customer’s permission.

19. Termination

In the event of significant infringements, the other party may terminate the contract in accordance with the statutory provisions.

In the case of current services, the individually agreed notice periods apply in addition.

Upon termination of the contract, open invoices and costs incurred until the end of the contract shall be paid in full.

20. Changes to these Terms and Conditions

Matterhornweb can adapt these GTC for future contractual relationships.

Changes shall not apply retroactively to contracts already concluded unless otherwise expressly agreed or legally permissible.

21. Applicable law

All contractual relationships between Matterhornweb and the customer are subject to Swiss law.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded, if legally permissible.

22. Place of jurisdiction

The courts at the registered office of Matterhornweb have jurisdiction where legally permissible.

Mandatory legal jurisdictions are reserved.

23. Severability clause

Should a provision of these GTC be or become wholly or partially ineffective or unenforceable, the effectiveness of the remaining provisions remains unaffected.

Instead of the invalid or unenforceable provision, the permissible provision shall be deemed to be agreed which is as close as possible to the economic purpose of the original provision.

Provider information

Matterhornweb

Dylan Warren

3930 Visp

Switzerland

E-mail: info@matterhornweb.ch

Telephone: 079 238 05 36

Website: matterhornweb.ch

Status: September 2026